Frequently asked Questions – Sohaila's Boutique of Treasures

Frequently asked Questions


Q: What is Sohaila’s Boutique of Treasures?
A: Sohaila’s boutique of Treasures is a dedicated business to provide Empowering and unique products that can't be bought in stores. By partnering with global merchants, we are able to provide you with the best prices and a unique global shopping experience.

Q: How do I place an order?
A: Simply choose your color or size if applicable from the dropdown menu on the product page, then click the "Buy It Now!" button and proceed to checkout. Please note that our prices displayed are in USD.

Q: Do you deliver products internationally?
A: At this time Sohaila’s Boutique of Treasures only ships within the USA.

 Q: Are the "free" items really free or what's the catch?
Yes! For our promotional items, all you cover is the shipping/handling fee. The price of the item itself is covered by us and 100% free for you!

Q: When will you ship my item?
A: All items are subject to a handling period before they are dispatched. 99% of orders leave the warehouse within 3-5 days of payment.

Q: How long does it take for my order to arrive?
A: This varies with each product. Once your order has processed, typically our products are delivered between 4-28 business days in the United States. 

Please keep in mind that we do 100% guarantee delivery so there's no need to worry. If your order hasn't arrived within 45 business days, please contact us and we will ship you a replacement.

Please allow 14 days before contacting us. No email correspondence will be entered into on the subject of delivery until after this period. This is to allow for any delays in the postal system and to keep email administration down to a manageable level.

IF THERE IS AN ISSUE WITH YOUR ORDER PLEASE ALWAYS CONTACT US FIRST SO WE CAN MAKE IT RIGHT FOR YOU! CUSTOMER SATISFACTION IS OUR #1 PRIORITY AND WE STRIVE TO GIVE EACH AND EVERY OF OUR CUSTOMERS A WONDERFUL SHOPPING EXPERIENCE!

Q: Can I change or cancel my order?
A: We process orders the same day they are placed. If you wish to make any changes to your order or cancel, you may do so up until the time that your order has been processed. Once your order has been forwarded to our warehouse and is being prepared for shipment, we no longer have the ability to make changes or to cancel the order. 

Q: Is there a tracking number?
A: Tracking information is NOT available for orders with free shipping, as well as our promotional (free) items. If you paid for standard shipping with a 4 day turnaround, a tracking number is available 5-7 days after your order was placed. You may email us for your tracking number. Please mention your full name, shipping address and order number so our customer service team can pull up your tracking info quickly.

Q: Only part of my order arrived?
A: Due to the high demand of our products, we ship them as soon as they are in stock. We have a large assortment of products and source them from all over the globe to get the best quality at the best price.

For logistical reasons, items in the same purchase will sometimes be sent in separate packages to get to you faster.  You may received multiple packages on different days. Please keep this in mind when receiving deliveries.

Q: Where are my items coming from?
A: Although our headquarters are located in the USA, some of our products are being shipped directly from our global warehouses.

Q: How secure is my personal information?
A: Sohaila’s Boutique of Treasures hold to the highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored. 

Refund Policy
We offer a 100% money back guarantee on all items defective on delivery and orders undelivered after 45 business days. Please contact us for clarifying your refund request. If your order arrived broken, please attach photos for proof so we can make it right for you asap.

Our Refund Policy lasts 14 days. If 14 days have gone by since you received your order, unfortunately we can’t offer you a refund or exchange.

Return Policy
To be eligible for a return, your item must be returned to Sohaila’s Boutique of Treasures in unused/new condition and original packaging.

Several types of goods are exempt from being returned. We do not accept returns of products that are intimate or sanitary goods, DVD’s, Books, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Some health and personal care items

To complete your return, we require a receipt or proof of purchase. If your item is damaged, please send an image to us and we will take care of the issue immediately.

Please do not send your purchase back to the manufacturer.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Sale items
Only regular priced items may be refunded excluding shipping charges.  Sale items cannot be refunded.

Exchanges
We can only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Sohaila01@gmail.com with a clear photo of the defected/damaged product and we will contact you about replacing your item.

Shipping
Please contact us for return shipping information.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If your issue is not listed above, please email us with your name, order number, and reason for contacting us and our Customer Service team will get in touch with you asap. 

With your purchase you agree to our terms & conditions.

Thanks so much for shopping with us! We are delighted that you confide in us!